Terms and Conditions
These terms and conditions outline the rules and regulations for the use of alaul.com's Website, located at https://www.alaul.com.
By accessing this website we assume you accept these terms and conditions. Do not continue to use alaul.com if you do not agree to take all of the terms and conditions stated on this page.
The following Terms and Conditions (“T&C”) govern your access to and use of Alaul.com (the “Site”) OWNED AND OPERATED BY CSTECHBD, including any content, functionality and services offered. Please read these T&C carefully before you start using this Site.
By clicking THE “Agree” button, you (“PURCHASER”) agree to be bound by these T&C at all times. Non-acceptance of the T&C shall disallow you to use the site. If you have any questions regarding the Site or the T&C please contact our Customer Support Team by submitting a request here [https://alaul.com/contact/].
Unless otherwise stated, alaul.com and/or its licensors own the intellectual property rights for all material on alaul.com. All intellectual property rights are reserved. You may access this from alaul.com for your own personal use subjected to restrictions set in these terms and conditions.
You must not:
Republish material from alaul.com
Sell, rent or sub-license material from alaul.com
Reproduce, duplicate or copy material from alaul.com
Redistribute content from alaul.com
Parts of this website offer an opportunity for users to post and exchange opinions and information in certain areas of the website. alaul.com does not filter, edit, publish or review Comments prior to their presence on the website. Comments do not reflect the views and opinions of alaul.com,its agents and/or affiliates. Comments reflect the views and opinions of the person who post their views and opinions. To the extent permitted by applicable laws, alaul.com shall not be liable for the Comments or for any liability, damages or expenses caused and/or suffered as a result of any use of and/or posting of and/or appearance of the Comments on this website.
alaul.com reserves the right to monitor all Comments and to remove any Comments which can be considered inappropriate, offensive or causes breach of these Terms and Conditions.
You hereby undertake, warrant, agree and/or understand that:-
1.1 In order to access the Services offered by the Site, Purchasers may create their account to be a ‘Verified Purchaser’.
1.2 The relevant information shall be required to register (hereinafter “Registration Information”) as a “Verified Purchaser”:
- For individuals and sole proprietors – Full Name, Address, Photo, Active Mobile Number, Email Address, National Identification Card/Passport, TIN and valid Trade License.
- For Companies: Incorporation Certificate, Memorandum and Articles of Association, valid Trade License, TIN and BIN/VAT.
- You hold the relevant authority and licenses (as applicable) to buy the products;
- Do any business outside this site at your own risk
1.3 The details of the subscription schemes are fully described here [https://www.alaul.com/profiles-add/];
1.5 Upon clicking accept and completing registration with Alaul.Com, you are entering into a binding contract with CSTECHBD, the legal entity of Alaul.com – a registered company incorporated in Bangladesh under the Companies Act 1994.
1.6 The contract arising between you and CSTECHBD, the legal entity of Alaul.com, under this T&C shall be governed by the laws of Bangladesh.
1.7 You agree to use the Site and its Services solely for conducting your own business or trade.
1.8 By registering with the Site, you agree to abide by the T&C at all times, not abuse the Site in any way, and not access or use the Site using any automated software.
1.9 You are responsible for safeguarding your password and use of Services occurring under your credentials at all times.
1.10 Attempts to breach security of the Site on any computer or mobile network or access an account that does not belong to you on the Site is strictly prohibited. You shall immediately notify Alaul.com if you discover or otherwise suspect any security breaches related to the Services on your account.
1.11 To prevent fraud or abuse, only one registered account is allowed. Any attempt to create additional account shall be invalid.
1.12 The Site is not liable for any technical glitches beyond the Site’s control at all times.
1.13 The Site reserves the right in their absolute discretion to remove, reject or modify any Purchaser Content posted or displayed on the Site that Alaul.com reasonably believe is unlawful or violates any of the Terms, could subject Alaul.com or its affiliates to any liability, or is considered inappropriate in the opinion of Alaul.com.
2.1 com is an e-marketplace which connects buyers and sellers of products, whereby the Purchasers can make purchases on wholesale or retail basis by placing orders via the Site.
2.2 The Site does not make any representation or warranty of the quality, value, saleability, etc. of the products or services listed to be sold on the Site and accepts no liability for any errors or omissions.
2.3 The Site is not responsible for unsatisfactory or delayed performance of services or damages or delays as a result of products which are out of stock, unavailable or back-ordered.
2.4 It is your sole responsibility to place orders after carefully reading the product specifications on the Site, to receive delivery of the products and to make payments as per clause 4 herein below.
2.5 All business transactions conducted over the Site shall be done in good faith; and that the Site or its Services shall not be used defrauding any individual or entity;
2.6 No stolen or misappropriated credit/debit cards or bkash number/accounts shall be used to make payments on the Site;
2.7 Not use the Site to engage in business activities which are similar or identical to, or may compete directly or indirectly with Alaul.com’s e-commerce marketplace;
2.8 Not engage in any activity/ies that may create any liability for Alaul.com;
2.9 To hold Alaul.com harmless from any liability arising out of their actions or omissions and reimburse the Site for the same.
2.10 The content that you submit, post or display on the Site is true, accurate, complete and in accordance with the laws of Bangladesh; and in no way false, misleading or deceptive; does not contain information that is defamatory, discriminatory or promotes discrimination based on race, sex, religion, nationality, disability, sexual orientation or age, harassing, obscene, objectionable, offensive or harmful to any person/s; and that you are solely responsible and liable for the same.
2.11 To place a complaint, or consult with a representative of customer care service, please click on the following link: [https://alaul.com/contact/]
- Order Placing and Processing.
3.1 You shall place order according to the minimum order quantity mentioned on the Site.
3.2 Orders shall be confirmed after the Seller provides acknowledgment and confirmation within 24 hours. The customer care team of Alaul.com will monitor the status of the order through their master dashboard. In case of non-responsiveness for 48 hours, the Site shall directly contact you regarding the status of the order.
3.3 You may choose to rate the Seller based on their performance, frequency and ratings after the order is marked ‘Delivered’.
3.4 You shall gain account statuses (Levels) based on your performance, frequency and ratings posted by the Seller. You shall not request a Seller for a rating.
- Product Pricing, Payments and VAT
4.1 The prices for products shall provide all accurate details regarding the breakdown of the price, including the delivery charges of the product.
4.2 All prices shall be in Bangladeshi Taka (BDT) and inclusive of VAT. Price mentioned at checkout will always reflect the most recent price of the product to the Purchasers on the Site.
4.3 The mode of payment shall be cash on delivery, online payment, bank transfer or through credit facilities, as agreed between the parties.
4.4 All payments for the orders shall be processed through the Site’s payment gateway. All financial transactions shall be processed by the Site and transferred to the Seller’s account only after the goods received by the Buyer are in satisfactory condition.
- Breach by Purchasers. In the event of breach of T&C, the Site-
5.1 Has the right to take such disciplinary actions as it deems fit, including but not limited to measures such as (i) suspending or terminating the Purchaser’s account and any and all accounts found to be related to such account; (ii) restricting, downgrading, suspending or terminating the subscription of, access to, or the use of any of the Service permanently or for such period deemed as appropriate by Alaul.com; (iii) removing any product listings or other Purchaser Content posted by any Purchaser or imposing restrictions on the number of products listings or Purchaser Content that the Purchaser may post; (iv) imposing other restrictions on the Purchaser’s use of any features of any Service as Alaul.com may consider appropriate in its sole discretion; and (v) any other disciplinary or penalising actions as Alaul.com may deem necessary or appropriate.
5.2 Without limiting the generality of the term, a Purchaser would be considered as being in breach of the Terms in the following circumstances:
- Upon receiving complaint, notification or claim from any third party, the Site has reasonable grounds to believe that you have wilfully or materially failed to perform your obligation;
- The Site has reasonable grounds to suspect that a Purchaser has used a stolen credit or debit card;
- The Site has reason to believe that a Purchaser is providing false or misleading information in any transaction;
- The Site has reasonable grounds to suspect that any information provided by the Purchaser is not up to date, complete, inaccurate or misleading; or
- The Site has reasons to suspect that Purchaser’s actions may cause financial loss or civil or criminal liability to Alaul.com, its affiliates, or any Purchasers.
5.3 The Site reserves the right to cooperate fully with government authorities and/or third parties in the investigation of any suspected criminal or civil wrongdoing.
5.4 To the extent permitted by Bangladesh laws and policies, the Site may disclose the Purchaser’s identity, contact information and/or any other information of the Purchaser’ accounts, transactions or activities on the Site, if requested by a government or law enforcement body.
5.5 Each Purchaser agrees to indemnify the Site, its affiliates, directors, employees, agents and any authorized representatives and to hold them harmless, from any and all damages, losses, claims and liabilities including all legal costs which may arise from their breach of any Terms, submission, posting or display of any Purchaser Content, and/or any activities carried out by such Purchaser on the Site.
6.1 The Site retains the right to terminate or suspend (temporary/permanent) your account or revoke any or all of your rights granted under these T&C. Upon any termination of this Agreement, you shall immediately cease all access to and use of the Site.
6.2 The Site shall, in addition to any other legal or equitable remedies, immediately revoke all password(s) and account identification issued to you and deny your access to and use of this Site in whole or in part. Termination of this agreement shall not affect the respective rights and obligations (including without limitation, payment obligations) of the parties arising prior to the date of termination. Alaul.Com shall not be liable to you or to any other person as a result of any such suspension or termination.
- Intellectual Property Rights
7.1 By posting or displaying any information or content (“Purchaser Content”) on the Site, you grant an irrevocable, perpetual, worldwide, royalty-free and sub-licensable license to the Site to display, transmit, disseminate, reproduce, publish, replicate, modify, translate, and otherwise use any and all of the Purchaser Content in any form or media and for any purpose which may be beneficial to the operation of the Site and its Services. You affirm and warrant that you have all the rights, power and necessary authority to grant the aforementioned license. Alaul.com shall handle all data in accordance with the data protection laws of Bangladesh.
7.2 You agree that you will not copy, reproduce, download, re-publish, sell, re-sell, distribute or disseminate any information, text, images, graphics, video clips, sound, directories, files, databases or listings etc. that is available on the Site that is not your intellectual property without proper authorization of Alaul.com.
7.3 You agree that you will not copy, reproduce, replicate, download, compile or otherwise use any aspect of the Site or its Services for the purpose of operating a business that replicates Alaul.com in violation of the Intellectual Property rights and/or the market goodwill of Alaul.com.
- Limitation of Liability
8.1 You acknowledge and undertake that you are accessing the Services on the Site and transacting at your own risk and are using your best and prudent judgment before entering into any transactions through the Site Alaul.com cannot and does not guarantee or affirm any User’s identity and does not take responsibility for any deceitful, misleading or fraudulent acts conducted by any Purchaser.
8.2 You acknowledge that you are fully assuming the risks of conducting any purchase and/or sale transactions through the use of the Site or its Services, and that the risks of liability or harm of any kind in connection with activity of any kind relating to products or services that are the subject of transactions on the Site. Such risks shall include, but are not limited to, misrepresentation of products and services, fraudulent schemes, unsatisfactory quality, failure to meet specifications, defective or dangerous products, unlawful products, delay or default in delivery or payment, cost inaccuracies, breach of warranty and/or conditions, breach of contract and transportation accidents. Such risks also include the risks that the manufacture, importation, export, distribution, offer, display, purchase, sale and/or use of products offered or displayed on the Site may violate or may be alleged to violate Third Party Rights, and the risk that you may incur costs of defence or other costs in connection with third parties’ assertion of Third Party Rights. Such risks also include the risks that consumers, other purchasers, end-Purchasers of products or others claiming to have suffered injuries or harms relating to products or from their use of such products originally obtained by You as a result of purchase and sale transactions on the Site.
8.3 com shall not be liable for any actions or inactions of Sellers nor any breach of conditions, representations or warranties by the Sellers or manufacturers of the products and hereby expressly disclaim any/all responsibility and liability in that regard.
9.1 You shall indemnify Alaul.com, its affiliates and their respective officers, directors, agents and employees, from any claim or demand, or actions including reasonable attorney’s fees, made by any third party or penalty imposed due to or arising out of your breach of these T&C or any document incorporated by reference, or your violation of any law, rules, regulations or rights of third parties.
9.2 You hereby expressly release Alaul.com, its affiliates and/or any of its officers and representatives from any cost, damage, liability or other consequence of any of the actions/inactions of the Sellers or other service providers and specifically waiver any claims or demands that you may have in this behalf under any statute, contract or otherwise.
- Force Majeure
Under no circumstances shall Alaul.com be held liable for any delay or failure or disruption of the content or Services delivered through the Site resulting directly or indirectly from acts of God, forces or causes beyond our reasonable control, including without limitation, Internet failures, computer, telecommunications or any other equipment failures, electrical power failures, strikes, labour disputes, riots, insurgencies, civil disturbances, shortages of labour or materials, fires, flood, storms, explosions, war, government actions and interferences, orders of domestic or foreign courts or tribunals or non-performance of Members and/or third parties.
- Governing laws and jurisdiction.
This Agreement shall be governed, construed, interpreted, implemented and performed in accordance with the laws of Bangladesh and you agree to submit to exclusive jurisdiction of the courts of Dhaka.
- Dispute Resolution
Alaul.com encourages amicable settlement and shall mediate in the event of any conflict/s that might arise among the parties, which shall be resolved with the assistance or involvement of Alaul.com’s Customer Support services. For addressing any grievances, or any transaction disputes you are encouraged to report the same to Customer Support here [https://alaul.com/contact/]. Upon failure to settle a dispute amicably within 30 days, such dispute shall be referred to arbitration in accordance with the provisions of the Arbitration Act 2001 of Bangladesh.
# Any kind of business or contracts Outside our Site Policy has to be done with your own RISK.
Approved organizations may hyperlink to our Website as follows:
By use of our corporate name; or
By use of the uniform resource locator being linked to; or
By use of any other description of our Website being linked to that makes sense within the context and format of content on the linking party’s site.
No use of alaul.com's logo or other artwork will be allowed for linking absent a trademark license agreement.
Without prior approval and written permission, you may not create frames around our Webpages that alter in any way the visual presentation or appearance of our Website.
We shall not be hold responsible for any content that appears on your Website. You agree to protect and defend us against all claims that is rising on your Website. No link(s) should appear on any Website that may be interpreted as libelous, obscene or criminal, or which infringes, otherwise violates, or advocates the infringement or other violation of, any third party rights.
Reservation of Rights
We reserve the right to request that you remove all links or any particular link to our Website. You approve to immediately remove all links to our Website upon request. We also reserve the right to amend these terms and conditions and it’s linking policy at any time. By continuously linking to our Website, you agree to be bound to and follow these linking terms and conditions.
Removal of links from our website
If you find any link on our Website that is offensive for any reason, you are free to contact and inform us any moment. We will consider requests to remove links but we are not obligated to or so or to respond to you directly.
We do not ensure that the information on this website is correct, we do not warrant its completeness or accuracy; nor do we promise to ensure that the website remains available or that the material on the website is kept up to date.
To the maximum extent permitted by applicable law, we exclude all representations, warranties and conditions relating to our website and the use of this website. Nothing in this disclaimer will:
limit or exclude our or your liability for death or personal injury;
limit or exclude our or your liability for fraud or fraudulent misrepresentation;
limit any of our or your liabilities in any way that is not permitted under applicable law; or
exclude any of our or your liabilities that may not be excluded under applicable law.
The limitations and prohibitions of liability set in this Section and elsewhere in this disclaimer: (a) are subject to the preceding paragraph; and (b) govern all liabilities arising under the disclaimer, including liabilities arising in contract, in tort and for breach of statutory duty.
As long as the website and the information and services on the website are provided free of charge, we will not be liable for any loss or damage of any nature.