1. General Policies and Rules Alaul.com' policies and rules are the common guidelines that create a safe, trusted and fair trading environment for all Alauls’ members. To promote a safe and trusted trading environment, Alaul.com enforces these polices and rules.
User agreement -. This is the most important Alaul.com policy and rule document. All members are responsible for reviewing and understanding Alauls' policies and theall applicable laws and regulations contained in this legal agreement.
Rules for Everyone -. General policies appliesapplying to all the Alaul.com members including, Alaul.com’ employees. This section includes rules that protect your privacy and your identity. Learn more about issues like the use of profanity, unsolicited email (spam) etc.
Prohibited and Restricted Items -. There are many items that are restricted to be soldsell online at Alaul.com, including but not limited tosuch as liquor, adult content/material, banned items such as ivory etc. Find out in our comprehensive list of banned and restricted items.
Keyword Spamming Policy - This policy is designed to restrict merchants not to abuse brand names as keywords in product listings uploaded on the Shopclues.com to drive attention from the buyers.
Links Policy – This policy is designed to restrict merchants to inappropriately add links in its product listings or online storefront to move traffic away from Alaul.
Merchants are not eligible to be a part of the Alaul’ affiliate program. Any direct or indirect association with an affiliate will be a violation of policy and shall lead to permanent suspension of the merchant’s account.
Rules about Intellectual Property -. Alaul.com has zero tolerance for any intellectual property violations. Please notify us in case any violation has occurred on Alaul.com with our knowledge and we shallwill take appropriate action as soon as such violations are brought to our notice.
Alaul’ rules and policies are designed to:

    Minimize risks to both buyers and sellers
    Support government laws and regulations
    Provide equal opportunity to all buyers and seller
    Protect intellectual property rights
    Provide an enjoyable buying experience
    Support the values of the Alaul.com Community

Please learn more about Alaul.com policies that will help you avoid breaking rules (including the law) and helps you in trading with reliable, trustworthy buyers and sellers.
Violations of policy may result in a range of actions including:

    Listing cancellation
    Store suspension
    Limits on account privileges
    Account suspension
    Loss of Top Rated Merchant status

Imposition of Penalty amount is decided at the sole discretion of Alaul. This penalty amount is a /Compensation for any default made by the merchant. Note: You may contact Alaul.com to report violations by using the "Report" or "Contact Us" links found on policy pages.

2. Prohibited and Restricted Items Following items are not allowed to be sold/displayed online at Alaul.com. Please note that merchants/sellers are responsible for any legal issues and other liabilities arising if you try and sell these below mentioned items at Alaul. We will cancel the listing(s) of prohibited and restricted items within 24 hours after we come to know about such occurrence.

    Adult Material which includes pornography and other sexually suggestive materials (including literature, imagery and other media); escort or prostitution services

  •     Alcohol including alcoholic beverages such as beer, liquor, wine or champagne)
  •     Animals and Wildlife Products - examples include live animals, mounted specimens, and ivory
  •     Artifacts prohibited for sale
  •     Beta Software
  •     Bootleg/Pirated Recordings
  •     Brand Name Misuse
  •     Bulk marketing tools which include email lists, software, or other products enabling unsolicited email messages (spam)
  •     Cable descramblers and black boxes which includes devices intended to obtain cable and satellite signals for free
  •     Catalogue and URL Sales
  •     Child pornography which includes pornographic materials involving minors
  •     Copies of unauthorized Copyrighted materials whether in electronic or physical form or any other medium which may not be in existence at present

    Counterfeit Currency and Stamps
    Drugs and drug paraphernalia which includes illegal drugs and drug accessories, including herbal drugs like salvia and magic mushrooms
    Drug test circumvention aids which includes drug cleansing shakes, urine test additives, and related items
    Embargoed Goods and Prohibited Countries
    Endangered species which includes plants, animals or other organisms (including product derivatives) in danger of extinction
    Event Tickets
    Firearms, Ammunition, Militaria and Knives
    Fireworks, Explosives and Explosive Substances; toxic, flammable and radioactive materials and substances
    Gaming/gambling which includes lottery tickets, sports bets, memberships/ enrolment in online gambling sites, and related content
    Government IDs and Licenses which includes fake Ids, passports, diplomas and noble titles
    Hacking and cracking materials which includes manuals, how-to guides, information, or equipment enabling illegal access to software, servers, watomites, or other protected property
    Hazardous and Restricted Items
    Human Parts and Remains
    Items Encouraging Illegal Activity – examples include an eBook describing how to create methamphetamine
    Miracle cures which includes unsubstantiated cures, remedies or other items marketed as quick health fixes
    Multi level marketing collection fees
    Copyright unlocking items that includes Mod Chips or other devices designed to circumvent copyright protection
    Movie Prints
    Offensive Material - examples include ethnically or racially offensive material or any literature, products or other materials that: a) Defame or slander any person or groups of people based on race, ethnicity, national origin, religion, sex, or other factors b) Encourage or incite violent acts c) Promote intolerance or hatred
    Offensive goods, crime which includes crime scene photos or items, such as personal belongings, associated with criminals
    Police, Army, Navy and Air force Related Items
    Pre-Sale Listings
    Prescription drugs or herbal drugs or any kind of online pharmacies which includes drugs or other products requiring a prescription by a licensed medical practitioner
    Promotional Item
    Real Estate
    Regulated goods which includes air bags; batteries containing mercury; Freon or similar substances/refrigerants, chemical/industrial solvents, government uniforms, car titles or logos, license plates, police badges and law enforcement equipment, lock-picking devices, pesticides; postage meters, recalled items, slot machines; goods regulated by government or other agency specifications
    Replica and Counterfeit Items including imitations of designer goods; items without a celebrity endorsement that would normally require such an association, fake autographs, counterfeit stamps, and other potentially unauthorized goods
    Stocks and Other Securities or related financial products
    Stolen Property
    Surveillance Equipment
    Tobacco and cigarettes includes cigarettes, cigars, chewing tobacco, and related products
    Traffic devices which includes radar detectors/ jammers, license plate covers, traffic signal changers, and related products
    Weapons which includes firearms, ammunition, knives, brass knuckles, gun parts, and other armaments
    Wholesale currency which includes discounted currencies or currency exchanges
    Work-at-home information
    Matrix sites or sites using a matrix scheme approach
    Any kind of services not related to products
    Any other product or service which is not in compliance with all the applicable laws and regulations whether federal, state, local or international including the laws of Bangladesh


 3. Keyword Spamming Policy Keyword spamming occurs when merchants place brand names or other inappropriate keywords in a title or description for the purpose of gaining attention or diverting members to a listing. Keyword spamming in listings is not permitted on ShopClues.com. The text sellers place in listings must be directly relevant to the item being sold.
Violations of this policy may result in a range of actions, including:

    Product Listing cancellation
    Limits on account privileges
    Account suspension
    Loss of Top Rated Merchant status at Alaul.com

4. Links Policy In general, when listing items on Alaul, merchants can include links that are solely intended to provide additional details about the items. That means links should only be used in circumstances when that information can't be included in the listing itself. These links include additional images, technical specifications, manufacturer warranties, and other information that can help buyers make an informed purchasing decision. Other links that point to a third-party provider's Website are also allowed, such as image hosting sites, payment processors or courier companies.Alaul doesn't allow links to non-Alaul sites or content where other items are offered for sale. Alaul continually reviews links on the site and reserves the right to block any link considered unsafe for our members. As a merchant, please make sure that your listing follows links policy of Alaul. If it doesn't, it may be removed, and you may be subject to a range of other actions, including but not limited to curtailing your selling privileges and/or suspension of your account, may also result in a legal action against you depending upon on the severity of the transgression.

5. Rules about Intellectual Property Alaul is committed to protecting the intellectual property rights of third parties and to providing a safe marketplace to trade. Unauthorized use or Infringement of copyrighted material and trademarks are strictly prohibited at Alaul.com.
Alaul has zero tolerance for any intellectual property violations. Counterfeits, unauthorized replicas, unauthorized items (such as counterfeit watches, handbags, or other accessories) or unauthorized copies (such as copies of software programs, video games, music albums, movies, television programs, or photographs) are not permitted at Alaul.com. Unauthorized copies include (but are not limited to) copies that are pirated, duplicated, backed-up or bootlegged. It is illegal to sell unauthorized copies of media.
If the product(s) you are selling bears the name or logo of a company, but it wasn't made or endorsed by that company, don't list it at Alaul.com.
Academic software is a software sold at significantly discounted prices to students, faculty members and educational institutions. Do not list academic copies of software at ShopClues.com unless you are authorized to do so as an educational reseller, an educational institution, a student or a faculty member.
Beta software, test software and evaluation software are not permitted at Alaul.com. Beta, test, and evaluation copies of software are preliminary copies of software distributed by software developers strictly for the purpose of evaluation and troubleshooting.
Do not list "OEM" or "bundled" copies of software at Alaul.com unless you are selling it with computer hardware. For Context, Original Equipment Manufacturer (OEM), or bundled software, is software that is obtained as part of the purchase of a new computer. OEM software licenses usually prohibit the purchaser from reselling the software without the computer or, in some cases, without any computer hardware.
Bootleg recordings are unauthorized recordings of concerts or live performances. Sellers are not permitted to list bootleg recordings at Alaul.com.
Violations of this policy may result in a range of actions, including:

    Product Listing cancellation
    Limits on account privileges
    Account suspension
    Loss of Top Rated Merchant status at Alaul.com

6. Pricing Policy
Please note that trust is the most important aspect of trade between buyers and sellers in marketplace and one of the key aspects of trust is fair pricing. For healthy transaction flow at Alaul.com, we ask you to price your items responsibly.
Please note that we are constantly monitoring prices for each merchant at various channels and do not allow you to price your items at higher prices at Alaul.com vs. other channels such as your own retail store, your own Website (if any) or any other 3rd party Online stores or Websites. You should price your items sold at Alaul.com to be same as the lowest rate you are selling at elsewhere or even lower but it should not be more. Violation of our pricing policy will result into warning notices and can also result into account suspension and/or store suspension.

 8. Customer Communication Policy Sellers/merchants at Alaul.com are prohibited to engage in direct communication with buyers for any pre-sale, order, payments, shipping, post sale or returns related matters. Merchants are also not allowed to engage in direct or indirect marketing, communication with buyers at Alaul.com. For specific product inquiries, warranties, shipping/delivery etc. Alaul can intermediate the communication between buyer and sellers. However, sellers/merchants should not be engaged in communication with the buyers.
Violations of policy may result in a range of actions including:

    Product Listing cancellation
    Limits on account privileges
    Account suspension
    Loss of Top Rated Merchant status at Alaul.com


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