1. When do you process a Refund? Refunds are generally initiated in the following scenarios:
When Prepaid Orders are cancelled by Customer/Seller/alaul before delivery (Please read our Cancellation Policy)
If our courier partner is unable to deliver the order
If you wish to return the product, in accordance with our Return Policy
2. How will I get my Refund?
The amount paid by you for the product will be refunded to you as Bank Transfer or EFT
3.How long does it take to initiate a Refund?
For some orders, we initiate Refund within 2 working days of receiving the product at our end. In other cases, we initiate the Refund after the returned product is delivered to the seller. In this case, we keep you informed of the timelines.
4. When does a Refund get declined?
Refund may get declined if the product received by us is not as per your claim or Order ID is missing on the package.
5. How do you process Refund for an order, purchased using a Gift Card?
In case of order placed using Gift Card, Refund will be credited in the form of Bank Transfer to your Bank Account.